We’ve included below answers to frequently asked questions about our linen hire and laundry service. If you have a question that isn’t answered above, please contact us on (07) 5575 5096.
What items do you deliver?
Where do you deliver?
We deliver these items to properties in central Gold Coast from Surfers Paradise to Burleigh Heads depending on the size of the order and if your are a regular client – contact us to see if we deliver to your location.
Who do you deliver to?
When do you deliver & pick up?
Our deliver 5 days a week between 10.00am – 2.00pm, in between the check out and check in times of most accommodation providers.
Do I have to be there when you deliver?
No you do need to be home to receive your order. You can leave it inside the gate or on the door step. We supply a linen bag with the order. Normally for holiday houses or holiday apartments we do a ‘swap over’ on your next order, i.e we pick up used linen and drop off a fresh new batch at the same time. For offsite managers of holiday apartments or holiday houses of more than 1 property, please call us to discuss options of ordering in bulk and how to store this at your location.
Is there a minimum order?
Yes we have a $50 minimum order.
Is there a delivery fee?
Yes we charge a small fee of $9 to drop off and pick up your linen order.
How do we order?
Order linen and amenities online by selecting your requirements.
What methods of payments are accepted?
We accept payment through Visa, Mastercard, Paypal & EFT. There is a small 2% processing fee with all orders
How much notice do I need before I can receive my linen?
24 hours notice is required for weekly deliveries and 48 hours notice is required for weekend deliveries
Am I penalised if the order is not returned on the agreed time and date?
You may incur additional charge.
Is your linen professionally cleaned?
Yes, all of our linen is professionally cleaned, laundered and pressed to be compliant with Australian Standards.
Can I pick up Linen?
No sorry we only do delivery.